Frequently asked questions.

Suliit is a U.S.-based online marketplace where independent sellers list products and services, and buyers can browse, compare, and purchase from them. Suliit is not the seller of record — the individual sellers are.

Suliit was founded in 2018 by Robert Barber and is operated from Prince Frederick, Maryland.

151 Main St, Prince Frederick, MD 20678, United States. All customer support and operations are handled in the U.S.

Sellers are verified before they can list. Payments run through licensed U.S. providers that are PCI-DSS certified. Buyer protection covers eligible orders that don't arrive or arrive materially different from the listing.

No. You can browse listings and open seller storefronts without an account. You need an account to place an order so we can send updates and support you if something goes wrong.

Click Sign Up, enter your email, verify it, and set a password. You can add shipping addresses later at checkout or from your account settings.

Apply through the seller registration page. You'll need a legal name or business name, tax identifier, bank account for payouts, and a photo ID for verification.

Most U.S. applications are reviewed within one business day. If we need something else, we'll email you directly.

Physical products, digital downloads, and professional services in permitted categories. Prohibited categories are listed in the seller policy.

Counterfeits, regulated pharmaceuticals, weapons, tobacco, alcohol, adult content, live animals, hazardous materials, recalled products, and anything illegal under U.S. federal law. See the seller policy for the full list.

No. There are no per-listing fees on any plan. Sellers pay a monthly plan fee (Starter is free) and a transaction fee on completed orders.

3.5% to 6.5% plus $0.30 per completed order, depending on the plan. See the pricing page for the current rates.

Payouts go to a verified U.S. bank account via ACH. Frequency depends on the plan — weekly on Starter, twice weekly on Growth, daily on Business.

Standard ACH transfers typically settle within one to two business days after the payout is initiated.

Major U.S. credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay and Google Pay where supported, and Suliit account credit issued from refunds.

No. Suliit does not accept cryptocurrency or process transactions in digital assets.

No. Full card numbers are handled by our PCI-DSS certified payment processors, never stored on Suliit's own servers. We work with tokenized identifiers.

Eligible orders are covered if the item is not received or arrives materially different from the listing. Open a case within 30 days of the expected delivery date. See buyer protection.

Message the seller through Suliit first. If there's no response after three business days, open a case from your order page and our support team will step in.

Contact the seller through Suliit messaging. If the seller's return policy applies, they'll authorize the return. If there's a dispute, open a case and our team will review it.

Refunds are returned to the original payment method. Depending on the bank, most refunds land within 3–7 business days.

Contact support@suliit.com immediately. We'll investigate and, if the charge is unauthorized, reverse it and secure your account.

Sellers configure shipping in their dashboard by carrier, weight, or flat rate, and can offer free shipping on selected items. Buyers see the total shipping cost at checkout before paying.

Some sellers ship internationally; many do not. Whether a listing ships to a given country is set by the seller and displayed on the product page.

Once the seller marks the order as shipped, tracking is available in your order page. You'll also get email updates.

Orders can be canceled before the seller has shipped. Once shipping is initiated, you can return the item under the seller's return policy, or open a buyer protection case if the item doesn't match the listing.

Sellers are responsible for collecting sales tax where they have nexus. Suliit provides settings for tax collection and issues 1099-K forms to eligible sellers.

If you meet the current IRS 1099-K reporting thresholds, yes. 1099-K forms are issued by the end of January for the prior tax year.

Data is stored in the U.S. and encrypted in transit and at rest. Access is restricted internally. See the privacy policy for details.

No. Suliit does not sell personal information. Data is shared with sellers only to fulfill orders, and with service providers who help operate the platform.

Yes. Request deletion from your account settings or by emailing support@suliit.com. We retain certain records for legal and tax purposes, as described in the privacy policy.

Email support@suliit.com or call +1 (410) 538-6059 Monday through Friday, 9 AM to 6 PM ET.

Not currently. We prioritize thorough email and phone responses over instant-but-shallow chat. Most emails get a full reply within one business day.

Yes. Sellers can link to their own website from their storefront. However, transactions for items listed on Suliit must be completed on Suliit.

Yes. Suliit accepts CSV imports from major platforms. Business-plan sellers can also request migration assistance from our team.

You'll be notified by email with the reason. Most removals are for policy violations that can be corrected — updated photos, corrected descriptions, or removing a prohibited item. If you believe the removal was in error, reply to the email to appeal.

No. Suliit does not sell promoted placements. Search and category ranking are based on relevance, listing quality, and seller performance.

Only verified buyers can leave a review, and reviews are tied to actual orders. Sellers can respond publicly to any review. Suliit does not remove negative reviews unless they violate community guidelines (e.g. personal attacks, off-topic content).

Report it by emailing support@suliit.com with the URL and a short description. Trust and safety reviews reports within one business day.

See the careers page for current openings. We hire in the U.S., with a mix of office-based and remote roles.

Yes, on the Business plan. It covers order management, listing management, and inventory syncing. Full documentation is provided to Business-plan accounts.

For press or partnership inquiries, email support@suliit.com with 'Press' or 'Partnership' in the subject line and we'll route it to the right person.